Frequently Asked Questions

If you have questions concerning GDC Canada, please refer to the Contact Us page.

Event Date & Location

Q: When/Where is the Game Developer Conference Canada 2010?
A: When
GDC Canada and Expo: May 6-7, 2010

A: Where
Vancouver Convention Centre (VCC)
1055 Canada Place
Vancouver, BC, Canada, V6C 3C1

About Conference Registration

Q: How do I contact a "live" person for registration help and information?
A: Please contact the GDC Registration Department at (415) 947-6852 or toll free at (866) 714-1641. The Registration Department is open Monday-Friday from 9am to 4pm Pacific Time, excluding holidays.

Q: What is the cost for admission?
A: There are a number of different passes available, depending on what parts of the GDC Canada you want to see. For details about these passes and prices, please click here.

Q: What is the Goods and Services Tax (GST)?
A: Included in your registration fees is a 5% Goods and Services Tax (GST). To claim an exemption from this tax, you must provide your Canadian GST exemption number on a Registration Change Form, which can be downloaded here.

Fax the completed Registration Change Form, requesting your exemption to the UBM Registration Department at (415) 947-6011.

The GST account number for GDC Canada is 87288 6213 RT0001.

Q: When can I register to attend the Game Developers Conference Canada?
A: Registration for the conference is open from early January through dates of the conference (May 6-7, 2010). Please note that online pre-registration ends Wednesday, May 5th. Register here.

Q: I registered for GDC Canada online -- how do I get a receipt and confirmation?
A: If you registered and paid online, you will be emailed a receipt and confirmation. Please make certain to make a copy of your receipt for expense purposes as well as any follow-up with the GDC Registration Department. If you need an additional copy, contact the registration department here.

If you printed an invoice and submitted it with your check payment, we will mail you a confirmation and receipt, once your registration is received and processed. Online registration without payment does NOT secure the Alumni or Early registration discount. If you selected payment by check, please be aware that all check payments must be received by the Registration Department no later than Friday April 9, 2010 in order to apply the payment to your registration.

If you are unable to meet this deadline, please pay by credit card by accessing your registration as a returning user and follow the prompts to pay with a credit card.

Q: Why do I have to create a unique login and password for my registration?
A: For your privacy and protection we require anyone registering online to create a unique login for access to their registration. Having a login allows you online access to your receipt, pass selection and information about your registration.

Q: What is the International Game Developers Association's (IGDA) member discount for GDC Canada registration?
A: IGDA members can receive a CDN$50 discount on the price of their Main Conference or an All Access conference pass when they register. To receive your IGDA discount this year you must be a current IGDA member. Please contact IGDA directly at IGDA.org to obtain your unique IGDA discount code. Please note that the IGDA discount does not apply to Game Career Seminar passes and cannot be combined with other discounts including alumni discounts or group discounts. Please note the GDC call center will not be able to register you for an IGDA membership as of the GDC Canada conference cycle (January 10, 2010 through May 7,2010).

Q: When do I receive my badge?
A: Badges will not be mailed in advance of the event. Please bring a copy of your confirmation along with a government issued photo ID to collect your badge. Please care for your badge. A non refundable replacement fee will apply for all duplicate badge requests.

Q: I registered and now need to make changes to my registration, how can I do this?
A: If you need to cancel your registration, you may do so for a full refund, less a C$150.00 service charge until Friday, April 9, 2010. Attendees who register prior to or after the deadline date, who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee.

Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please download the Registration Change Form and fax your cancellation, changes or substitution request to (415) 947-6011, or mail your request to:

UBM Events Registration Department
GDC Canada 2010
600 Harrison Street, 6th Floor
San Francisco, CA 94107

Written requests for a downgraded pass must be received no later than Friday, April 9, 2010 for a full refund on the difference of registration fees between the value of the original and downgraded pass.Sorry, requests received after Friday, April 9, 2010 cannot be accommodated. Upgrade pass requests must be submitted in writing and faxed to (415) 947-6011 along with payment information for the difference in value.

Q: Where can I mail my registration payment or changes?
A:
UBM Events Registration Department
GDC Canada 2010
600 Harrison Street, 6th Floor
San Francisco, CA 94107

Q: Where can I place a request for a change?
A: Please fax your requests to (415) 947-6011.

Q: What is the address of the Vancouver Convention Centre (VCC)?
A: The Vancouver Convention Centre is located in downtown Vancouver's harbourfront at 1055 Canada Place. For further directions to the convention center, please contact the facility directly at (604) 689-8232.

Q: Can I combine other additional discounts along with my Alumni Discount?
A: No, Alumni discounts cannot be a combined with other discounts including group discounts or IGDA discount. Promotions including special offers from partner organizations are effective as of the date produced and cannot be retroactively applied to previously purchased passes.

Q: I’ve paid my conference fees but I’ve just received a promotion for a discount. How may I receive this discount? If I have two discount codes may I combine the two?
A: Promotions are effective as of the date produced and cannot be retroactively applied to previously purchased passes. Discounts cannot be combined with other discounts including Alumni, IGDA or group discounts.

Show Hours

Q: What are the registration hours?
A: The tentative registration hours at the Vancouver Convention Centre (VCC) are:

Wednesday, May 5: 5–9pm
Thursday, May 6: 8am–6:30 pm
Friday, May 7: 8am–3pm

Q: What hours will expo floor and conference sessions be?
A:
Expo hours:
Thursday, May 6: 10am–6pm
Friday, May 7: 10am–3pm

Sessions hours:
Thursday, May 6: 9:30am–5:30pm
Friday, May 7: 9:30am–5:30pm

About The Conference Curriculum

Q: When will the conference curriculum for the Game Developer Conference Canada made available?
A: The conference sessions are currently posted in the GDC Canada Schedule Builder.

Travel and Hotels

Q: Is there a discount available for lodging for GDC Canada?
A: Yes, discount details are provided in the travel section of the website.

Q: Do I need a passport to travel to GDC Canada?
A: A valid passport is required for international travel to Canada. For US travelers, additional information can be found here.

Speaking At The GDC Canada

Q: I would like to speak at the conference. How do I submit a proposal?
A: The Call for Submissions for GDC Canada has closed. Please check the Conference page for further information.

Q: Are there specific subjects that I should submit speaking proposals for?
A: Yes. The Call for Submissions form has an extensive list of topics that the GDC Canada would like to cover. Click here for more information.

Q: When do I find out whether my speaking proposal for the 2010 conference was accepted?
A: Notifications for GDC Canada will be sent out in Late February. If you have any questions regarding GDC Canada 2010 proposals, please contact Izora de Lillard.

Volunteer Opportunities:

Q: Are there volunteer opportunities at the GDC Canada?
A: Yes, GDC Canada will accept applications for the volunteer program starting in March. Please click here for more information.

If you have a question and can't find the answer on the site, please let us know. Chances are, someone else will have the same question. Visit the Contact Us page.
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